Where do you ship?
We currently ship only within the United States.
Is shipping free?
Yes. All orders include free shipping, with no minimum purchase required.
How long will my order take?
Orders are typically processed within 12–24 hours after payment confirmation. Estimated delivery is 6–9 calendar days after shipment. Processing time is additional.
These are estimates, and unexpected delays can occur.
Do weekends count toward the delivery estimate?
Yes. Our estimate uses calendar days, including weekends and holidays. Actual delivery depends on the carrier’s schedule.
How do I choose the correct screen protector?
Check your phone’s exact model in its settings, then select the matching option on the product page. Screen protectors are not universally compatible, even when phones have similar screen sizes.
If you are unsure, email us before ordering.
Will a screen protector prevent all damage?
No. A screen protector adds a layer of protection, but it cannot guarantee that your screen will never scratch or break. Handle your device carefully and follow the installation instructions.
Can I change or cancel my order?
Email us as soon as possible with your order number. We will try to help, but changes or cancellation may not be possible once fulfillment is underway.
What if my item arrives damaged or incorrect?
Email tidivana.support@gmail.com with your order number, a description of the issue, and photos where possible. We will review the issue and help arrange a solution.
How do I request a return?
Contact tidivana.support@gmail.com before sending an item back. Please review our Returns & Refunds Policy for eligibility and instructions.
What if my order is late?
If the estimated delivery window has passed, email us with your order number so we can investigate.
How can I contact you?
Email tidivana.support@gmail.com.