Return window
You may request a return within 30 calendar days after receiving your order.
To begin a return, email tidivana.support@gmail.com with your order number and the reason for your request. We will provide return instructions and the appropriate return address.
Please contact us before sending anything back. The shipping address printed on your parcel may not be our return address.
Change-of-mind returns
Products returned because you changed your mind must be unused, uninstalled, and in their original packaging, with all included accessories.
For screen protectors, the protective backing must remain attached. Installed or used screen protectors are not eligible for change-of-mind returns. This restriction does not affect requests involving defective, damaged, or incorrect products.
Customers are responsible for return shipping costs for change-of-mind returns. We do not charge a restocking fee.
Damaged, defective, or incorrect products
Please contact us promptly if your order arrives damaged, defective, or incorrect. Include your order number and, where possible, clear photos of the product and packaging.
We will review the issue and arrange an appropriate replacement or refund. If a return is required for a confirmed damaged, defective, or incorrect item, we will cover the return shipping cost.
Refunds
After receiving and inspecting your return, we will notify you whether your refund is approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds.
For a full eligible return, we will refund the returned product’s purchase price and applicable taxes. Change-of-mind return postage is not reimbursed.
Exchanges
If you would like a different model or item, contact us before returning your purchase so we can explain the available options.
Order cancellations
Contact us as soon as possible if you wish to cancel. We will try to stop your order before shipment, but cancellation may not be possible once fulfillment is underway. If it has already shipped, the applicable return process will apply.
Your rights
This policy does not limit any rights or remedies available under applicable consumer protection laws.
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